Frequently Asked Questions

Everything you need to know about Nepaya Tea — our origin, blends, brewing, ordering, and more.

About Nepaya

What is Nepaya Tea?

Nepaya is a premium small-batch tea brand sourcing single-origin teas from the Eastern Himalayas of Nepal, grown at altitudes of 4,000–7,000 feet — over 2,000 feet higher than Darjeeling. Every blend is crafted to deliver measurably higher L-theanine, cleaner antioxidants, and a depth of flavour that lowland tea simply cannot replicate.

We are not building another tea brand. We are pouring a mountain into a cup.

Where is Nepaya Tea grown?

All Nepaya teas are sourced from small, artisan gardens in the Eastern Himalayas of Nepal — the highest tea-growing region on Earth. Our leaves are grown at 4,000–7,000 feet above sea level, where cold nights slow growth, thin air concentrates flavour, and undisturbed soil delivers natural purity.

Unlike mass-market tea regions, Nepal has stayed quietly artisan — smaller gardens, gentler hands, less industry, more intention.

Why is Himalayan tea better than regular tea?

High altitude changes everything. At 7,000 feet, the same Camellia sinensis plant grows more slowly, concentrating more L-theanine, more antioxidants, and more complex flavour compounds than lowland tea.

  • More L-theanine — for calm, sustained focus without jitters
  • Richer antioxidants — naturally occurring from slower growth
  • Cleaner sourcing — small gardens, less industrialised, no blending with filler
  • Deeper flavour — terroir that lowland tea cannot replicate
What does "small-batch" mean?

Small-batch means we source in limited quantities directly from specific Himalayan gardens at peak harvest. Nothing sits in a warehouse for months. No blending with cheaper leaves from different origins. Every batch is traceable, fresh, and processed with the care that industrial tea production long abandoned.

From harvest to your cup, the chain is short — and the quality is guaranteed.

Is Nepaya Tea certified organic?

Our teas are grown in the high Himalayas using traditional, low-intervention farming methods — in soil so clean and undisturbed that purity is a description, not merely a certification. While we are in the process of pursuing formal organic certification, the growing conditions, altitude, and farming practices far exceed the standards that certification measures.

Our Teas

How many blends does Nepaya offer?

Nepaya currently offers 13 signature blends across three categories:

  • Black Teas: English Breakfast, Black Cardamom, Masala Chai, Royal Rose Black Cardamom, Chocolate Caramel
  • Green Teas: Himalayan Green, Lemon & Ginger, Senna Peppermint
  • Herbal Teas: Chamomile Blend, Chamomile Mint, Turmeric & Ginger, Tulsi Turmeric, Hibiscus Raspberry

We also offer an Assorted Discovery Pack — a curated selection of 6 blends perfect for exploring the range.

What are pyramid tea bags and why do you use them?

Pyramid tea bags are three-dimensional, roomy tea bags shaped like a pyramid. Unlike flat, compressed tea bags that restrict the leaves, pyramid bags give the leaves space to unfurl fully — releasing more flavour, more aroma, and more beneficial compounds into your cup.

You can also see the quality of the ingredients through our transparent bags — real leaves and botanicals, never powders or dust.

Do your teas contain any artificial flavours or additives?

No artificial additives or preservatives — ever. Some blends use natural flavours (such as natural lemon flavour in Lemon & Ginger, or natural chocolate flavour in Chocolate Caramel) derived from real food sources. Every ingredient is clearly listed on the product page and packaging.

What pack sizes are available?

Most Nepaya blends are available in two formats:

  • 15-bag box — individually wrapped pyramid tea bags, hygienic and travel-friendly. Perfect for discovering a new blend.
  • 50-bag eco pouch — our value format for devoted tea drinkers who already know what they love.

Newer blends (Hibiscus Raspberry, Royal Rose, Chocolate Caramel, Senna Peppermint, Chamomile Mint) are currently available in the 50-bag pouch only.

Brewing Guide

How do I brew green tea correctly?

Green tea is delicate — heat it gently.

  1. Heat fresh water to 175°F / 80°C — do NOT fully boil. High heat makes green tea bitter.
  2. Place one Nepaya pyramid bag in your cup.
  3. Pour 200–250 ml of heated water over the bag.
  4. Steep for 2–3 minutes. Remove the bag without squeezing.
  5. You can re-steep once for a softer, gentler second cup.

Applies to: Himalayan Green, Lemon & Ginger, Senna Peppermint.

How do I brew black tea correctly?

Black tea loves heat and time.

  1. Bring fresh water to 200°F / 93°C — just off a rolling boil.
  2. Place one Nepaya pyramid bag in your cup.
  3. Pour 200–250 ml of hot water over the bag.
  4. Steep for 3–5 minutes depending on desired strength.
  5. Remove the bag gently — never squeeze. Enjoy as is, or with milk and honey.

Applies to: English Breakfast, Black Cardamom, Masala Chai, Royal Rose, Chocolate Caramel.

How do I brew herbal tea correctly?

Herbal teas are forgiving — the longer the steep, the deeper the flavour.

  1. Bring water to a full boil (200°F / 93°C).
  2. Place one Nepaya pyramid bag in your cup.
  3. Pour 200–250 ml of boiling water over the bag.
  4. Steep for 5–7 minutes. Cover with a small saucer to trap essential oils.
  5. Remove the bag. Inhale the aroma before your first sip.

Applies to: Chamomile Mint, Chamomile Blend, Turmeric Ginger, Tulsi Turmeric, Hibiscus Raspberry.

How do I make iced tea with Nepaya?

Any Nepaya blend can be served iced. Here's the simplest method:

  1. Steep one tea bag in 200 ml of hot water for the usual time.
  2. Remove the bag and let the brew rest for one minute.
  3. Pour over a tall glass filled generously with ice.
  4. Garnish with fresh lemon, mint, or berries.

Best iced blends: Himalayan Green, Lemon & Ginger, Hibiscus Raspberry, Chamomile Mint.

How do I make a tea latte with Nepaya?
  1. Steep one tea bag in half a cup of hot water for 4–5 minutes to create a concentrate.
  2. Meanwhile, warm and gently froth your milk — dairy, oat, or almond all work beautifully.
  3. Pour the frothed milk over the concentrate.
  4. Sweeten with honey or maple, dust with cardamom, and sip slowly.

Best latte blends: Masala Chai, Black Cardamom, Royal Rose, Chocolate Caramel, English Breakfast.

Can I re-steep Nepaya tea bags?

Yes — particularly green teas. Himalayan Green and Lemon & Ginger both re-steep beautifully for a softer, more delicate second cup. Use slightly cooler water and reduce steeping time by 30 seconds for the re-steep. Black and herbal teas can also be re-steeped once, though the flavour will be lighter.

Health & Wellness

What is L-theanine and why does it matter?

L-theanine is a naturally occurring amino acid found almost exclusively in tea leaves. It promotes a state of calm, focused alertness — often described as "alert relaxation" — by increasing alpha brain wave activity without causing drowsiness.

When combined with caffeine (as in green and black tea), L-theanine smooths out the caffeine effect — delivering sustained energy and focus without the jitters or crash. High-altitude growing conditions naturally concentrate higher levels of L-theanine, making Nepaya teas particularly effective for calm, clear-headed productivity.

Which Nepaya teas are caffeine-free?

The following blends are completely caffeine-free:

  • Chamomile Mint
  • Chamomile Blend
  • Turmeric & Ginger
  • Tulsi Turmeric
  • Hibiscus Raspberry

Green teas (Himalayan Green, Lemon & Ginger, Senna Peppermint) contain low natural caffeine. Black teas contain moderate to high natural caffeine.

Are Nepaya teas vegan and gluten-free?

Yes — all Nepaya teas are 100% vegan and gluten-free. Our pyramid tea bags are made from plant-based biodegradable mesh with no animal-derived components. No gluten-containing ingredients are used in any blend.

Do any Nepaya teas contain allergens?

No declared allergens are present in any Nepaya blend. However, all teas are packed in a facility that also handles tree nuts, dairy, and soy. If you have severe allergies, please consult your healthcare provider before use.

Please note: Senna Peppermint contains senna leaf, which acts as a gentle laxative. It is not recommended for pregnant or nursing women, children under 12, or individuals with digestive conditions.

Are Nepaya teas safe during pregnancy?

We recommend consulting your healthcare provider before consuming any tea during pregnancy or nursing. As a general guide:

  • Caffeine-free herbal teas (Chamomile Mint, Chamomile Blend, Turmeric Ginger, Hibiscus Raspberry, Tulsi Turmeric) may be suitable but please consult your doctor.
  • Senna Peppermint is NOT recommended during pregnancy.
  • Black and green teas contain caffeine — limit intake as advised by your healthcare provider.

These statements have not been evaluated by the FDA. Nepaya products are not intended to diagnose, treat, cure, or prevent any disease.

Ordering & Shipping

Where can I buy Nepaya Tea?

Nepaya Tea is available exclusively on Amazon USA with Prime delivery. Visit our Amazon Store to browse the full collection and order directly.

How long does delivery take?

All Nepaya teas are fulfilled through Amazon Prime — most orders arrive within 1–2 business days for Prime members. Standard delivery times apply for non-Prime orders as per Amazon's standard shipping schedule.

Do you ship internationally?

Currently, Nepaya Tea ships within the United States only through Amazon USA. We are working on expanding international availability. Stay tuned via our Instagram for updates.

What is your return policy?

All purchases are backed by Amazon's standard return policy — easy, effortless, and handled directly through your Amazon account. If you have any issues with your order, you can initiate a return or replacement through Amazon within 30 days of delivery. We stand fully behind our product quality.

Do you offer a subscription or auto-delivery?

Yes — you can subscribe to Nepaya Tea through Amazon's Subscribe & Save programme directly on the product listing. Subscribe & Save delivers automatically on your schedule and offers a discount on every order.

Packaging

Are Nepaya tea bags biodegradable?

Yes — every Nepaya pyramid tea bag is made from 100% plant-based, biodegradable mesh. They are completely plastic-free and can be composted after use. The transparent mesh also lets you see the quality of the real leaves and botanicals inside.

Is the outer packaging eco-friendly?

We are committed to reducing our packaging footprint at every step. Our 50-bag pouch is designed to be minimal, resealable, and eco-conscious. Our 15-bag boxes use responsibly sourced card. We continue to review and improve our packaging as better materials become available.

Why are the tea bags individually wrapped in the 15-bag box?

Individual wrapping in the 15-bag format keeps each tea bag hygienic, fresh, and protected until the moment you use it — ideal for travel, gifting, or sharing. The 50-bag eco pouch is resealable for everyday home use, and we've kept the packaging minimal to reduce waste.

Storage & Freshness

How should I store Nepaya Tea?

Store your Nepaya tea in a cool, dry place away from direct sunlight, strong odours, heat, and moisture. Keep the pouch sealed between uses. A kitchen cupboard away from the stove is ideal.

Avoid storing tea near spices, coffee, or strongly scented items — tea leaves readily absorb surrounding aromas.

How long does Nepaya Tea stay fresh?

Properly stored, Nepaya Tea stays fresh for up to 24 months from the production date. Each pack includes a best-before date. Because we source in small batches, you can be confident that what you receive is fresh from a recent harvest — not warehouse-aged stock.

Can I put Nepaya Tea in the fridge?

We do not recommend storing dry tea in the fridge. The moisture and strong food odours in a refrigerator can damage the tea. However, brewed iced tea can be stored in the refrigerator for up to 48 hours in a sealed container. Shake or stir before serving.

We’re here to help

Can’t find what you’re looking for? Drop us a message and we’ll get back to you as soon as possible.

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FDA Disclaimer These statements have not been evaluated by the Food & Drug Administration. Nepaya products are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before use if you are pregnant, nursing, taking medication, or have a medical condition.